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kengon is currently a Managing Partner with Engaged Consulting, Inc. where he focuses on providing advisory consulting services for the area where Service Management, Organizational/Personal Development, and Data Center/Technology Initiatives converge. In addition to active delivery of consulting services for ECI, kengon is also responsible for day-to-day business operations.

In addition to his commercial interests, kengon is the co-founder of and currently serving Vice President of the Service Management Society, Inc (SM-S). Besides being engaged with routine operational responsibilities for the corporation, kengon leads various initiatives for the SM-S regarding standards coordination, as the SM-S is an Organizational Member of the American National Standards Institute (ANSI). In addition to his normal duties, kengon also serves as a voting member of the ANSI International Conformance Assessment Committee (ICAC).

kengon has been professionally active since 1984 with experience covering both development and operations roles. He is an internationally requested and recognized speaker and author who enjoys sharing his passion for work and life.

You can follow kengon on Twitter — @ken_gonzalez

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