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Posts Tagged ‘ITIL’

Simplistically, data and information are related but not the same.  Just for the sake of this discussion, lets define data as bits, bytes, and types of files; whereas, information is the value to the organization in terms of usage (i.e. customer records, financial records, intellectual property, personal identifiable information (pii), executive communication, etc.).  As the need for storage of data and information continues to escalate, organizations must look to classify information.  Many industry experts might even say it is a critical step to survival, if not simply transformation.  Multiple strategic components of an overall IT strategy depend upon Information Classification such as cyber security, data loss prevention, and so on.  Thus, Information does have a lifecycle. Read the rest of this entry »

Solving the incident / problem management quandary has many different perspectives. Education, automation, and knowledge management continue to bubble to the top as elements to resolve the number of incidents; however, the chain to resolution must be analyzed. This chain is not simply looking at what resolved that particular incident and problem. There must be a completion or recognition of the same ground covered so that the fundamental flaw of IT does not appear (http://blog.engagedconsulting.com/?p234).

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Indeed, backup (or as I like to call it, operational recovery) continues to grow in criticality and priority (i.e. mobile data – http://searchcio.techtarget.com/news/2240022995/Mobile-data-security-spans-policies-budgets-and-backups ? ).   Still few understand the differences between it, disaster recovery, and business continuity ( http://blog.engagedconsulting.com/?p=162 ).

  Nonetheless, operational recovery remains extremely pertinent.

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Ironically, one of the best mechanisms for organizing and managing an IT organization is its fundamental flaw as well.  Organizing IT in silos such as server, storage, network, security, service management, project management, or development groups has driven a behavior that has proven to be detrimental to the over all health of the organization itself.

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Cloud Computing makes Enterprise Architecture more important & supremely relevant. Enterprise Architecture is not a cookie cutter approach which has the same duck shape for children, large circle for adults, and guitar heroes for teenagers. Enterprise Architecture will use Cloud Computing as an arrow in the quiver, if you will.

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Disaster Recovery and Business Continuity are completely different. They are siblings but still two separate and unique topics. Disaster Recovery is technology + process + people for IT systems. Business continuity is people + process for business functions. You can have Business Continuity without Disaster Recovery. The opposite is a total waste of money. If there is no plan for the business to recover and connect to IT systems, you are pouring money down the drain.

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Centralization of IT is definitely a good start in cost savings; however, it is not, by any means, all that it is cracked up to be without a vision for the future with an architecture to match. What kind of savings were realized by decommissioning systems, applications, and common infrastructure components? These will be minimal in context to the true sharing of resources to provide standardized, commoditized, and meaningful service levels (platinum, gold, silver, etc.). A utility model is a blast from the past but still viable. Cloud computing, at its very root, is a derivative of utility computing.
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Any service, whether consumed or delivered must be monitored. As mentioned by some previous posts, the monitoring measures against the established norms as a judge of whether the service level agreements are being met. Outsourced or in-sourced does not matter. An organization has a responsibility to internal and external customers that need to be delivered upon. Monitoring is a proactive way to understand the health of the ‘services’ being delivered which, in turn, allows for adjustment, remediation, and risk management. 
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Enterprise Capacity Planning is a program which epitomizes the adage, “the whole is greater than the sum of the parts”.  Too often we look at capacity management myopically. We focus on a particular portion of the environment (i.e. storage, network, server, etc.). Enterprise capacity planning, on the other hand, encompasses all of the elements of the environment, including HVAC, power, floor space, and the like. Therefore, we must also understand our loads, pipeline for the future, and end of life components.

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In a Tweet on 03 Mar 2010, I said:

You heard it here first – next big thing to watch out for is “ValueWashing”. Be diligent and think it thru to identify the diff!

Really, it was inevitable. Any term that has some form of living spirit to it shall eventually fall prey to vendor marketing and popular misuse. The most recent casualty is the term “value”.

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