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Posts Tagged ‘PMBOK’

Centralization of IT is definitely a good start in cost savings; however, it is not, by any means, all that it is cracked up to be without a vision for the future with an architecture to match. What kind of savings were realized by decommissioning systems, applications, and common infrastructure components? These will be minimal in context to the true sharing of resources to provide standardized, commoditized, and meaningful service levels (platinum, gold, silver, etc.). A utility model is a blast from the past but still viable. Cloud computing, at its very root, is a derivative of utility computing.
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Any service, whether consumed or delivered must be monitored. As mentioned by some previous posts, the monitoring measures against the established norms as a judge of whether the service level agreements are being met. Outsourced or in-sourced does not matter. An organization has a responsibility to internal and external customers that need to be delivered upon. Monitoring is a proactive way to understand the health of the ‘services’ being delivered which, in turn, allows for adjustment, remediation, and risk management. 
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Enterprise Capacity Planning is a program which epitomizes the adage, “the whole is greater than the sum of the parts”.  Too often we look at capacity management myopically. We focus on a particular portion of the environment (i.e. storage, network, server, etc.). Enterprise capacity planning, on the other hand, encompasses all of the elements of the environment, including HVAC, power, floor space, and the like. Therefore, we must also understand our loads, pipeline for the future, and end of life components.

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In a recent Tweet, I said:

The frameworks in common use today are fine the way they are. What needs to alter is our expectations and the manner in which we use them.

When I wrote this, I was specifically thinking about the I.T. Infrastructure Library (ITIL), but it’s important to remember that this thought applies to any framework, methodology or body of knowledge.

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